Support Policy Page
Effective Date: 8th May 2025
Company: SKEHA LLC (BARZZEL)
We are committed to delivering responsive and helpful support to all our customers and partners.
1. Contact Information
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Email: support@barzzel.com
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Phone: [Insert Support Line]
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Hours: Monday to Friday, 9:00 AM to 5:00 PM PST (excluding holidays)
2. Response Time
All inquiries will be addressed within 24–48 business hours.
3. Escalation
If your issue is not resolved to your satisfaction, you may escalate to our senior support team via the same contact methods.
4. Manufacturer Support
If a third-party manufacturer fulfills your order, we will coordinate with them to resolve your issue efficiently.
ABOUT WESTERN STEEL & WIRE
Proudly Serving America Since 1932
For nearly a century, Western Steel & Wire has been a trusted name in high-quality wire solutions across the United States. Founded in 1932 and proudly based in California, we’ve built our reputation on delivering premium-grade stainless steel wire, black annealed wire, and galvanized steel wire to industries that demand strength, reliability, and precision.
Our products support a wide range of sectors, including construction, medical manufacturing, and decorative design—industries where quality can't be compromised. We are proud to be the go-to partner for builders, manufacturers, and artisans alike.
What We Stand For!
As we move into a new era of digital commerce, we’re excited to launch BARZZEL, our new eCommerce marketplace built for the wire industry. With BARZZEL, we’re bringing together top U.S.-based manufacturers under one platform—allowing us to offer our customers more products, more options, and faster delivery than ever before.
